Check 21 Exception Processing – Fully automates returns and adjustments

• Automates exception item processing including incoming and outgoing returns, chargebacks and adjustments.

• Imports outgoing return items and determines each item’s origin with integrated access to Jack Henry’s Check 21 Cash Letter solution.

• Determines if outgoing return items were presented physically or electronically.

• Returns electronically presented items to the institution of first deposit for processing.

• Generates substitute checks for return items physically presented.

• Queries customer profiles to determine if outgoing or incoming return items should be re-deposited.

• Generates chargebacks against depositor accounts and substitute checks for items that have been deposited twice.

• Generates all the necessary customer notices.

• Generates all the necessary DDA and general ledger entries.

• Determines any applicable fees.

• Eliminates the need to have physical items in order to determine their disposition.

• Provides a browser-user interface to support any necessary reviews of individual items.

• Provides the ability to implement this module prior to item image exchange.