One of the primary tenets of Jack Henry Banking’s success is its fundamental commitment to consistently exceed each client’s expectations with unequaled service.
The ability to regularly and accurately measure client satisfaction, which includes a formal annual survey and more than 50,000 online surveys initiated by routine support requests, confirms that Jack Henry Banking’s strategic positioning as a single point of contact and support and its commitment to service generate satisfaction levels among the highest – if not the highest – in the industry.
Jack Henry & Associates' support infrastructure incorporates:
- Exacting service standards;
- Production-proven conversion and installation services;
- Initial and ongoing education;
- A superior support staff available 24 hours a day, 365 days a year;
- Dedicated, proactive account managers;
- Sophisticated support tools, resources, and technology;
- A best practices methodology developed and refined through our company-wide, day-to-day experience supporting more than 11,200 diverse clients;
- Leading-edge research and development; and
- Annual users’ meetings.
Jack Henry Banking’s experience converting diverse banks to its core platforms from every competitive platform also provides an unmatched change management and control process.
Providing banks with mission-critical technology since 1976 has enabled Jack Henry Banking to fully understand the importance of consistent, outstanding service and the benefits of serving each client as a true business partner.