SilverLake System®
The Competitively Distinct Commercial Banking Platform
IBM® Power™ System-Based Core Processing Solution
SilverLake System is a competitively distinct, extremely powerful banking platform that provides highly customizable, enterprise-wide automation designed for growth- and commercial-focused banks ranging from de novo to multi-billion, mid-tier institutions.
Approximately 500 banks have entrusted their ability to attract, serve, and retain their customers to SilverLake including approximately 20 percent of the domestic banks with assets ranging from $1 billion to $30 billion and a significant number of the de novo banks chartered during the past four years.
SilverLake can be installed in-house or implemented through OutLink Data Centers™, Jack Henry Banking’s outsourced offering. Banks also have the option to fully customize the system to support their dynamic operational requirements or the system can be implemented for OutLink customers as an “off-the-shelf” solution using an expedited and streamlined process.
SilverLake consistently generates the highest client retention rate among IBM Power System-based solutions, and can seamlessly accommodate long-term growth and the dynamic product, service, and technology trends guiding the financial services industry.
This client-centric system effectively supports dynamic processing requirements by integrating robust core functionality with approximately 100 best-of-suite complementary solutions. SilverLake can also leverage existing technology investments with jXchange™, a services-oriented architecture on a .NET platform that provides open connectivity between Jack Henry Banking’s core and complementary products and third-party niche solutions.
This sophisticated information and transaction processing platform continually benefits from client-driven enhancements to the core functionality, the regular introduction of new complementary products and services, the integration of practical new technologies, and strict compliance with regulatory requirements.
SilverLake maximizes operating flexibility and each bank’s technology investment with its open architecture, scalable hardware platform, in-house or outsourced implementation, and the ability to seamlessly accommodate near- and long-term growth.
But Jack Henry Banking’s focus is not on technology alone. Our ultimate ambition is to provide the expertise and the integrated business tools that banks need to execute and maximize their unique strategies and to capitalize on the dynamic trends shaping the financial services industry.
Customer Service and Satisfaction
One of the primary tenets of Jack Henry Banking’s success is our fundamental commitment to consistently exceed each client’s service-related expectations.
SilverLake is backed by a comprehensive support infrastructure that incorporates exacting service standards and a best practices methodology, proven conversion and installation services that leverage the experience converting banks from most competitive platforms, initial and ongoing education, a superior support staff, dedicated account managers, leading-edge research and development, and much more.
Jack Henry Banking’s Summit Support® provides use and support for change control for products running on an IBM Power System platform. This SilverLake System-exclusive service provides the ability to test standard or custom code changes and new product or service offerings. Summit Support offers support for the user acceptance testing (UAT) region utilizing highly trained support representatives, seasoned customer relationship managers, and experienced business analysts for larger, complex custom projects. This solution enforces tighter controls and accountability by implementing individualized profiles for SilverLake products and providing reports that audit the details of those profiles. This service also offers an extended release review period. Considering the stringent regulations and examinations imposed on banks nationwide, Summit Support supports the smooth operation of the complex data processing environments that are inherent in today’s financial industry.
The ability to regularly and accurately measure client satisfaction with detailed annual surveys and more than 50,000 online surveys initiated by routine support requests confirms that our strategic positioning as a single point of contact and support generates client satisfaction levels among the highest – if not the highest – in the industry.
Providing banks with mission-critical technology since 1976 has enabled us to fully understand the importance of consistent, outstanding service and the benefits of serving our clients as a true, accountable business partner.
Enterprise-Wide Automation
SilverLake integrates with approximately 100 high-demand complementary products and services that enhance the core functionality and enable banks to respond to specific business opportunities and resolve operational challenges with production-proven solutions.
Our best-of-suite complementary solutions support business intelligence and bank management, retail delivery and business banking, Internet banking and electronic funds transfer, risk management and protection, item and document imaging, and professional services and education.
Business Intelligence and Bank Management – Maximizing performance and profits requires accessible, accurate, and timely decision-support and business intelligence information. Our business intelligence and bank management solutions leverage the processes, technology, and expertise required to compile, report, and analyze enterprise-wide business information including customer, product, and market data.
Retail Delivery – In today’s marketplace, banks need retail delivery solutions that enable them to successfully and aggressively compete and meet evolving customer demands. We provide an integrated suite of the high-demand products and services that will enable banks to meet and exceed retail customers’ expectations. These contemporary solutions generate opportunities to materially enhance the retail experience and expand customer relationships at all points of contact.
Business Banking – We provide an integrated suite of high-demand commercial products and services that generate material opportunities for banks to enhance the customer experience, expand commercial relationships at all points of contact, and aggressively compete for lucrative business customers.
Internet Banking – Today’s convenience-driven consumers expect to access their accounts, initiate transactions, and conduct self-directed research 24/7/365. We provide a suite of Internet banking solutions that offers the strategic components of a comprehensive e-commerce strategy that will strengthen banks’ competitive positioning and enhance customer service and convenience.
Electronic Funds Transfer – Electronic funds transfers – the fastest-growing type of financial transaction – require a secure, reliable, end-to-end processing platform. We offer a suite of EFT solutions that provides the strategic components of a comprehensive e-commerce strategy and the high-demand electronic services required to compete in today’s financial services industry.
Risk Management and Protection – Banks must proactively manage their assets and prepare to conduct business in the event of temporary business interruptions or catastrophic disasters. They must also protect their customers from fraud and the related financial losses and fully comply with applicable regulatory requirements. We provide a suite of risk management and protection solutions that enable banks to balance business opportunities with the inherent risks by leveraging proven business tools and industry best practices.
Item and Document Imaging – Imaging reduces operating costs while increasing operating efficiencies, enhancing customer service and convenience, and streamlining information distribution. We provide state-of-the-art imaging platforms that convert paper-based checks into electronically processed digital transactions, and streamline enterprise content management by converting virtually any paper-based document into a digital document that is electronically stored and can be immediately retrieved and efficiently delivered.
Professional Services and Education – Banks must proactively protect their mission-critical information assets and operational infrastructures and maximize the return on their technology investments. Our value-added professional services and educational offerings are designed to further streamline operations, proactively manage inherent operational risks, maximize the day-to-day use of technology solutions, and support related regulatory compliance.
SilverLake – A Bottom Line Strategy
Technology drives your ability to continually enhance customer service and convenience, aggressively and successfully compete, increase performance and profitability, and increase operating efficiencies while reducing operating costs.
SilverLake is much more than a core processing platform – it is a bottom line strategy.
If you are considering the impact of mission-critical technology on your ability to execute your business strategy and enhance your competitive position, there are approximately 500 banks that would encourage you to consider SilverLake and Jack Henry Banking.
For more information about SilverLake, to schedule a demonstration, or to talk to an existing user, contact us at askus@jackhenry.com.
Click here to download our SilverLake brochure