CIF 20/20®
Robust, Enterprise-Wide Automation
IBM® Power™ System-Based Core Processing Solution
More than 800 banks – ranging from de novo institutions to banks with more than $2 billion in assets – have entrusted their ability to execute and optimize their business strategy to Jack Henry Banking’s CIF 20/20 core system.
CIF 20/20 is a sophisticated, parameter-driven banking platform that provides enterprise-wide automation that can be installed in-house or implemented through OutLink Data Centers™, Jack Henry Banking’s outsourced offering.
This client-centric system effectively supports bank-specific requirements and evolving customer, market, and competitive requirements by integrating robust core functionality with approximately 70 best-of-suite complementary solutions. CIF 20/20 can also leverage existing technology investments with jXchange™, a services-oriented architecture on a .NET platform that provides open connectivity between Jack Henry Banking’s core and complementary products and third-party niche solutions.
This sophisticated information and transaction processing platform continually benefits from client-driven enhancements to the core functionality, the regular introduction of new complementary products and services, the integration of practical new technologies, and strict compliance with regulatory requirements.
CIF 20/20 maximizes operating flexibility and each bank’s technology investment with its open architecture, relational database technology, scalable hardware platform, in-house or outsourced implementation, and ability to seamlessly accommodate near- and long-term growth.
But Jack Henry Banking’s focus is not on technology alone. Our ultimate ambition is to provide the expertise and the integrated business tools that banks need to execute and maximize their unique strategies and to capitalize on the dynamic trends shaping the financial services industry.
Customer Service and Satisfaction
One of the primary tenets of Jack Henry Banking’s success is our fundamental commitment to consistently exceed each client’s service-related expectations.
CIF 20/20 is backed by a comprehensive support infrastructure that incorporates exacting service standards and a best practices methodology, proven conversion and installation services that leverage the experience converting banks from most competitive platforms, initial and ongoing education, a superior support staff, dedicated account managers, leading-edge research and development, and much more.
The ability to regularly and accurately measure client satisfaction with detailed annual surveys and more than 50,000 online surveys initiated by routine support requests, confirms that our strategic positioning as a single point of contact and support generates client satisfaction levels among the highest – if not the highest – in the industry.
Providing banks with mission-critical technology since 1976 has enabled us to fully understand the importance of consistent, outstanding service and the benefits of serving our clients as a true, accountable business partner.
Enterprise-Wide Automation
CIF 20/20 integrates with approximately 70 high-demand complementary products and services that enhance the core functionality and enable banks to respond to specific business opportunities and resolve operational challenges with production-proven solutions.
Our best-of-suite complementary solutions support business intelligence and bank management, retail delivery and business banking, electronic funds transfer and Internet banking, risk management and protection, item and document imaging, and professional services and education.
Business Intelligence and Bank Management – Maximizing performance and profits requires accessible, accurate, and timely decision-support and business intelligence information. Our business intelligence and bank management solutions leverage the processes, technology, and expertise required to compile, report, and analyze enterprise-wide business information including customer, product, and market data.
Retail Delivery – In today’s marketplace, banks need retail delivery solutions that enable them to successfully and aggressively compete and meet evolving customer demands. We provide an integrated suite of the high-demand products and services that will enable banks to meet and exceed retail customers’ expectations. These contemporary solutions generate opportunities to materially enhance the retail experience and expand customer relationships at all points of contact.
Business Banking – We provide an integrated suite of high-demand commercial products and services that generate material opportunities for banks to enhance the customer experience, expand commercial relationships at all points of contact, and aggressively compete for lucrative business customers.
Internet Banking – Today’s convenience-driven consumers expect to access their accounts, initiate transactions, and conduct self-directed research 24/7/365. We provide a suite of Internet banking solutions that offers the strategic components of a comprehensive e-commerce strategy that will strengthen banks’ competitive positioning and enhance customer service and convenience.
Electronic Funds Transfer – Electronic funds transfers – the fastest-growing type of financial transaction – require a secure, reliable, end-to-end processing platform. We offer a suite of EFT solutions that provides the strategic components of a comprehensive e-commerce strategy and the high-demand electronic services required to compete in today’s financial services industry.
Risk Management and Protection – Banks must proactively manage their assets and prepare to conduct business in the event of temporary business interruptions or catastrophic disasters. They must also protect their customers from fraud and the related financial losses and fully comply with applicable regulatory requirements. We provide a suite of risk management and protection solutions that enable banks to balance business opportunities with the inherent risks by leveraging proven business tools and industry best practices.
Item and Document Imaging – Imaging reduces operating costs while increasing operating efficiencies, enhancing customer service and convenience, and streamlining information distribution. We provide state-of-the-art imaging platforms that convert paper-based checks into electronically processed digital transactions, and streamline enterprise content management by converting virtually any paper-based document into a digital document that is electronically stored and can be immediately retrieved and efficiently delivered.
Professional Services and Education – Banks must proactively protect their mission-critical information assets and operational infrastructures and maximize the return on their technology investments. Our value-added professional services and educational offerings are designed to further streamline operations, proactively manage inherent operational risks, maximize the day-to-day use of technology solutions, and support related regulatory compliance.
CIF 20/20 – A Competitive Strategy
Your bank’s ability to continually enhance customer service and convenience, aggressively and successfully compete, increase operating efficiencies while reducing operating costs, and increase performance and profitability are technology-dependent.
If you are considering the impact of mission-critical technology on your ability to execute your business strategy and enhance your competitive position, there are more than 800 banks that would encourage you to consider CIF 20/20 and Jack Henry Banking.
CIF 20/20 is much more than a core processing platform – it is a competitive strategy.
For more information about CIF 20/20, to schedule a demonstration, or to talk to an existing user, contact us at askus@jackhenry.com.
Click here to download our CIF 20/20 brochure