Automatically track accounts that need special attention

Focus your attention on building relationships with customers that can grow your business – not on managing and tracking problem accounts. With Enhanced Loan Collections, you can automate the specific actions associated with the loan collections process and spend time concentrating on more important things – like your customers.

Enhanced Loan Collections – Tracking and management solution for problem accounts

Enhanced Loan Collections expands the functionality provided by the SilverLake System with the capabilities to automatically track accounts that warrant special attention. This tracking and management solution for problem accounts maintains complete collection files for past due, charged-off and non-accrual loans, suspect accounts, and deposit accounts with negative balances. This system assigns accounts to collection officers and the system tracks the specific actions taken including all customer contact and responses and each officer’s performance. Professional customer correspondence can be generated using more than 900 archived letters with each letter having more than 30 variable fields embedded in the text. Accounts that achieve the desired outcome are automatically removed from collection files.

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