Check 21 Exception Processing – Fully automated exception item processing solution  

Check 21 Exception Processing fully automates exception item processing including incoming and outgoing returns, chargebacks, and adjustments. This solution imports outgoing return items and determines each item’s origin using integrated access to the Check 21 Cash Letter application. The Check 21 Exception Processing module then determines if the items originating from other institutions were presented physically or electronically. Check 21 Exception Processing automatically returns electronic items to the bank of first deposit for processing, and generates substitute checks for items that were presented physically. For outgoing or incoming on-us return items, customer profiles are automatically queried to determine if items should be re-deposited. Items that have been deposited twice are charged back against depositor accounts, and the required substitute checks, customer notices, applicable fees, and DDA and general ledger entries are system-generated.

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