Core Director® Teller Capture – Deposit automation and truncation solution for Core Director

It works like this …

Core Director Teller Capture converts paper checks, deposit slips, payment coupons, and other paper items into electronic images at the teller line. Using the sophisticated Alogent® Front Counter processing engine, this solution automatically reads and validates transaction data to streamline workflow and eliminate the need for manual data entry. Errors, non-conforming items, and other exceptions are identified while the customer is present and available to make any required corrections.

Maximize your bank’s dollars …

By truncating paper documents at the teller line, banks experience significant cost savings. Image-based transaction processing saves on transportation, facilities, and other item processing costs, and additional savings can be realized from operating efficiencies, lower error rates, and the elimination of paper documents. Banks can also take advantage of more cost-effective clearing options.

Core Director Teller Capture can also increase revenue, because it changes the focus from the transaction to the customer, presenting tellers with more time to respond to cross-sell opportunities. Paper truncation also allows banks to improve revenue through earlier funds availability.

Improve efficiencies …

Core Director Teller Capture uses the latest image-based processing technologies to streamline and automate teller transaction workflow. This helps ensure real-time transaction accuracy, integrity, and conformance with image-quality standards, and reduces service times. Image-based transaction workflow reduces the need for manual keying of transaction data and can be used to automatically recognize funds availability rules, transaction codes, and non-conforming items.

Better satisfaction across the board …

Image-based transaction workflow also improve customer services levels by enabling banks to provide better, more-attentive service and extended hours and cutoff times. Core Director Teller Capture enhances the customer experience through real-time error detection and handling at the point of presentment, as well as confirmed transaction receipts.  

Core Director Teller Capture creates less work for tellers, generating faster transactions and fewer errors for the branch. Integration with the teller system and the use of advanced image recognition and image quality analysis technologies enable the solution to reduce the amount of keying and manual effort it takes for tellers to complete transactions. This improvement in end-to-end business processes and the elimination of redundant efforts results in improved teller satisfaction.

Integration makes it exceptional …

Core Director Teller Capture is integrated with Core Director to provide a seamless and advanced user experience. It’s also fully integrated with the 4|sight™ Item Imaging platform, which means electronic files of processed transactions are automatically transmitted to banks’ back end IP system for transit exchange, posting, archival, and other necessary functions.

Significantly reduce risks …

The operational risks associated with paper-based transaction processes – including couriers, paper handling, and other manual processes – are reduced or eliminated with Core Director Teller Capture. Risks are further reduced through comprehensive access controls, encryption, and tracking of user activity. Information contained on paper is unlocked earlier in the process which can be used for duplicate detection and fraud prevention efforts.

Core Director Teller Capture is another innovative retail delivery solution that enables banks to aggressively compete, enhance the customer experience, and expand customer relationships at all points of contact.