Comprehensive telephone support and customer service solution
jhaCall Center is a comprehensive telephone support and customer service solution that automatically captures and authenticates customer information using state-of-the-art computer telephony integration (CTI) technology and supports a variety of implementation options. The sophisticated jhaCall Center software can be implemented in-house for banks that want to retain responsibility for call center operations but need an intuitive, user-friendly technology platform that provides extensive case management capabilities and full integration with their core processing system. Jack Henry Banking also offers outsourced alternatives for banks that want to outsource their entire call center operations, the resolution of customer issues, or after-hours support. jhaCall Center provides experienced telephone service providers that resolve customer requests and inquiries on behalf of banks in a professional, bank-branded environment. This cost-effective solution expedites and enhances customer service, improves operational efficiencies, and reduces demands on internal staff.
This solution is available to banks automated by the SilverLake System® platform.
What It Does
- Complete call center outsourcing - Your bank can outsource your entire call center operations - business hours and after-hours support - to Jack Henry Banking.
- After-hours support - Banks wanting to retain responsibility for call center operations during standard business hours can outsource after-hours, weekend, and holiday support to Jack Henry Banking.
What It Does For You
- Provides a comprehensive, bank-branded customer service solution that supports banks’ unique and evolving operating environments with a variety of implementation options.
- Leverages state-of-the-art computer telephony integration (CTI) technology and case management capabilities.
- Provides outsourced alternatives maintained and staffed by domestic resources.
- Leverages experienced telephone service providers.