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SilverLake Inbound File Automation™ 


 With new and improved technologies reshaping the financial services industry today, you don’t want to risk inefficiency and miss out on opportunities to save time. What if you could offer more hands-off processing for your key customers while ensuring that automation and proper controls are in place? 

When you choose Inbound File Automation – a new capability now available to SilverLake core banks – your end customers and vendors can send ACH and Positive Pay Files directly to a processing center, whether you utilize in-house processing or JHA OutLink Processing Services™. 

The system automatically processes the files and merges them into the appropriate systems. For ACH, it will automate the memo post process. Inbound File Automation also has the ability to send emails to you or your customers letting them know files have been processed or if they have an error. All you have to do is work exceptions. 

This solution is available to banks automated by the SilverLake System® platform. 

Additional functionality includes ACH balancing to control totals, or a manual email totals review before processing the files. Inbound File Automation’s advantages and details include: 
  • Automate ACH direct send process:
    • Your bank no longer needs to manually receive and upload files – this is automated.
    • You no longer need to take menu options to memo post transactions.
    •  End customers send in totals to match the ACH file for additional controls. 
    • End customers receive emails with totals for control purposes.
    •  Improves ability for your bank to manage inbound files. 
    • A valuable option for banks that want to receive: 
      • A consolidated file from all customers from a third-party payroll provider. 
      • A consolidated file from all customers from a bill pay provider. 
      • Files from a non-JH online banking provider and have them processed automatically 
  • Manage/automate the inbound file for Account Recon/Positive Pay: 
    • You no longer need to manually receive and upload files – this is automated. 
    • This process automatically updates the Account Recon/Positive Pay files – no need to take menu options – the issue information is available to tellers immediately. 
    • End customers can receive emails for control purposes. o Improved ability for your bank to manage inbound files. 
    • A convenient option for banks that want to receive: 
      • A consolidated file from all customers from a third-party payroll provider. 
      • A consolidated file from all customers from a bill pay provider. 
      • Files from a non-JH online banking provider and have them processed automatically.

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