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Live Chat

Online, real-time chat and customer service solution

Live Chat, available through a strategic partnership with LivePerson, Inc., is a two-way online communication feature that enables banks to provide real-time chat during online banking sessions. This interactive solution, which is seamlessly accessible through NetTeller®, provides an affordable and efficient alternative to telephone support because a single customer service representative can manage multiple chat sessions simultaneously. Live Chat's co-browse feature also enables customer service representatives to access end-users' computer screens and troubleshoot issues from a firsthand perspective, which simplifies problem solving, saves time, and enhances the customer experience. Live Chat adds an additional level of customer service and convenience to today’s most cost-effective banking channel.

This solution is available to banks automated by the SilverLake System®, CIF 20/20®, and Core Director® platforms.

  • Product Briefs
    Live Chat Product Brief

    Internet banking has become a competitive necessity that is fundamental to attracting, retaining, and proactively serving retail and commercial customers. If you’re not providing your customers with online access to their accounts and the ability to initiate transactions when they want, chances are they will find a bank that does. NetTeller Online Banking maximizes customer convenience and helps your bank remain competitive and profitable in the evolving marketplace.

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Jack Henry & Associates, Inc. ®