Online, real-time chat and customer service solution
Live Chat, available through a strategic partnership with LivePerson, Inc., is a two-way online communication feature that enables banks to provide real-time chat during online banking sessions. This interactive solution, which is seamlessly accessible through NetTeller®, provides an affordable and efficient alternative to telephone support because a single customer service representative can manage multiple chat sessions simultaneously. Live Chat's co-browse feature also enables customer service representatives to access end-users' computer screens and troubleshoot issues from a firsthand perspective, which simplifies problem solving, saves time, and enhances the customer experience. Live Chat adds an additional level of customer service and convenience to today’s most cost-effective banking channel.
This solution is available to banks automated by the SilverLake System®, CIF 20/20®, and Core Director® platforms.